Customer Service Specialist

Madison, IL

Full Time

Sales

Entry Level

THIS IS NOT A WORK FROM HOME POSITION

Customer Service Specialist

Position Purpose

As a valued member of the team, your role will be part of the sales team reporting to the Sales Team Manager. This will require communication with the operations and dispatch teams on a daily basis to manage customer orders, while providing a high level of service and delivery to our customers. You will also support our field based Sales Managers as directed.

Main Responsibilities:

The main activities of the position include but are not limited to the following:

Enter customer orders into the system according to customer requirements
Work with operations and dispatch to provide availability and dispatch information to customers
Daily interaction with UK Team
Assist in the preparation of weekly and monthly sales performance reports
Assist in the preparation of customer price lists and surcharges
Log customer complaints into the system and ensure follow up within agreed timescales
Issue customer credits following approval
Ensure all documentation and processes are followed to be SOX compliant
Provide support and data analysis to field sales managers as and when required
Provide support for and occasionally attend exhibitions
Implement and maintain sales team procedures and suggest improvements where required
Other duties as requested

Experience:

Related experience in a customer service environment
Experience of using MS Office, Word, Excel, Outlook and PowerPoint

Benefits:

Medical, Vision, Dental *Start on the 1st day of the following month after being hired*
401k with Company match of up to 6%!
10 Company Paid Holidays
Vacation and Personal Time
An Operating company of Luxfer Group (NYSE: LXFR) with Discount Stock Purchasing Options
Luxfer Graphic Arts is based in Madison, Illinois (Close to Downtown St. Louis)
& Much More

Luxfer Graphic Arts is the Global Leader in Magnesium Plate and Sheet Technology. We are a manufacturer and supplier of Graphic Arts products, as well as a manufacturer of magnesium sheet and plate. As such, the company has two clear personas; it is a product supplier to Graphic Arts market and end users, and it provides lightweight engineering solutions via the use of magnesium sheet and plate.

We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting. Candidates must be authorized to work in the US.

Luxfer Graphic Arts is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities and veterans are encouraged to apply.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Who referred you to this position? Enter their first and last name here.

Have you ever been employed at Luxfer Graphic Arts or any of it's predecessors?*

Do you have any special Licences or Training? (CDL, Forklift)

Are you physically able to perform the functions of the job for which you are applying, with or without accommodation?*

I certify that all information I have provided in order to apply for and secure work with Luxfer Graphic Arts is true, complete and correct. I understand that I can be terminated if hired and information is found to be false.*

I understand that Luxfer Graphic Arts requires anyone being offered employment to pass a pre-employment physical exam, drug and alcohol screening and a background check. I also agree to complete the new hire process if hired and understand that failing any portion of the process will result in the offer for employment to be withdrawn.*

Are you currently eligible to work in the United States?*

Do you now or in the future require visa sponsorship to continue working in the United States?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.

Customer Service Specialist

Apply for this position